White Mill Veterinary Centre Independent RCVS-Accredited Practice in Sandwich & East Kent
01304 611999 Book Appointment
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Policies

Policies and Compliance

Transparency disclosures and compliance information for this practice.

Ownership Information

Practice type
Independent
Company name
Sandwich Veterinary Centre
Companies House number
07898972
Registered address
White Mill Veterinary Centre, Ash Road, Sandwich, CT13 9JB

Accreditations

  • RCVS PSS Equine (Core Standards) — awarded 2025-06-25
  • RCVS PSS Farm Animals (Core Standards) — awarded 2025-06-25
  • RCVS PSS Small Animals General Practice — awarded 2025-06-25

Out-of-Hours Emergency Care

Emergency out-of-hours care is provided by our nominated partner.

Provider
White Mill Veterinary Centre
Phone
01304 611999
Address
Ash Rd, Sandwich CT13 9JB, UK

Medicines & Prescriptions

Prescription policy

White Mill Veterinary Centre provides written prescriptions in line with CMA medicine transparency requirements.

How to request a written prescription

Clients can request a written prescription via: during consultation, reception, email and phone.

Turnaround and delivery

Hard copy prescriptions can be supplied by the end of consultation. Digital prescription available 1 working day. Prescriptions can be sent to: client and nominated pharmacy.

Prescription fees

First medicine fee: £26. Additional medicine fee (same consultation): £26

Repeat medication process

Repeat medication requests are handled per request and reviewed by the clinical team.

Exclusions and scope

Declared exclusions: controlled drugs.

Prescription contact details

Prescription requests can be sent to office@whitemillvets.co.uk or call on 01304611999

Dispensing policy

White Mill Veterinary Centre dispenses medicines in line with professional guidance and client choice requirements.

In-house and external dispensing

The clinic dispenses medicines in-house where clinically appropriate. Clients may use written prescriptions for external dispensing.

Turnaround and handling times

Handling time for written prescriptions is aligned with in-practice dispensing for applicable medicines.

Repeat medication

Repeat medication follows the same process as written prescription.

Dispensing fee

Declared dispensing fee: £3.00.

Own-brand medicine disclosure

Service Not Offered

This practice does not supply own-brand medicines.

Parasiticide Products

Prices include VAT. Consult your vet to confirm which product is appropriate for your pet; this list is not a menu of options.

Product
Price
MilbemaxDog
£13.06

Active ingredient(s): Milbemycin Oxime + Praziquantel

RoundwormTapeworm

Parasiticide medicines can be purchased from other veterinary practices, pharmacies, or authorised retailers with a valid written prescription from your veterinary surgeon.

VMD Register of Online Retailers

Written estimates policy

Our commitment

White Mill Veterinary Centre is committed to transparent pricing. In line with CMA (Competition and Markets Authority) guidance for veterinary services, we provide written estimates to help you understand the likely cost of treatment before it proceeds.

When we provide a written estimate

We will offer a written estimate whenever the likely total cost of a treatment episode is expected to reach or exceed £500. You may request a written estimate at any time, regardless of the treatment value.

What the estimate includes

Each written estimate itemises the proposed procedures, medications, and services with their individual prices. Where costs may vary, we provide a realistic range (minimum to maximum). The estimate also notes any caveats, such as potential complications that could affect the final cost.

Estimate revisions

If treatment needs change and the likely cost increases by more than the lower of 20% of the original estimate or £500, we will issue a revised estimate and discuss the updated costs with you before proceeding.

Your rights

You are under no obligation to proceed with treatment after receiving an estimate. You may seek a second opinion, request treatment at another practice, or ask us to explore alternative treatment options. We will never pressure you into a decision.

Questions

If you have any questions about an estimate or our pricing, please speak to a member of our team. We are happy to explain any charges in detail.